Shipping Policies

The following conditions govern the terms and conditions for shipping orders placed on lisaferraristore.com.

By accepting these terms and conditions at the time of purchase, the customer declares that they have read them and fully accept their terms.

1. Shipping and Costs

Lisa Ferrari offers free shipping throughout Europe.

2. Shipment Tracking

The tracking number will be sent by email within 3–5 business days of the order date, even if the shipment is sent earlier.

You can also check the order status in the “Track Your Package” section of our website.

3. Processing and Delivery Times

• Order Processing: Orders are processed and sent to the warehouse within 48 business hours of receipt.
• Handover to the carrier: Within 3–7 business days, the warehouse hands the package over to the carrier, which assigns a tracking number and initiates delivery.
• Shipping times: The merchandise will be delivered within 12–15 days, excluding Saturdays and Sundays. The delivery timeframe is calculated from the moment the customer receives an email notification that the order has been processed.

4. Delays and Refund Guarantee

Lisa Ferrari is committed to meeting the specified delivery times, but in rare cases, delays may occur due to circumstances beyond our control, such as national holidays, logistical emergencies, or delays on the part of the courier.

If a package is lost or takes more than 25 business days to be delivered, the customer may request a free return and receive a full refund for the order.