Return Policy

Our priority is to ensure a satisfying shopping experience. We encourage you to carefully read our return policies, which comply with current regulations, to understand how to handle any requests.

If you have any questions, please feel free to contact us through our support channels.

Terms and Conditions

1. Return Policy

We accept returns within 14 days of the order's delivery. After that period, we will not be able to process your return request.

2. Exclusions from Returns

  • Obvious signs of use or wear: Returned shoes must be in like-new condition, unused, clean, and free of any obvious signs of use.
  • Missing original packaging or accessories: Shoes must be returned in their original, complete packaging, including all accessories and tags.

3. Mandatory Procedure

No refunds or exchanges will be issued without a prior request via email. Packages sent without authorization will be rejected and will not be refunded.

Return Request Instructions

To start the process, send an email to: info@lisaferrari@gmail.com with:

  • Subject: “Return Request for Order #[enter order number]”.
  • Details: first name, last name, order number, and reason for the request.
  • Attachments: clear, recent photos of the product to be returned.

Our customer service team will respond within approximately 24 to 48 hours with further instructions.

Please note: Packages sent without authorization will be rejected and will not be refunded. Any additional costs are the responsibility of the customer.

  • Shipping Costs: The customer is fully responsible for the shipping costs associated with returns. For international shipments, shipping costs may be high.

Shipping and Packaging

1. Expenses to be paid by the customer

The buyer is fully responsible for the shipping costs associated with returns.

2. Return Requirements

  • The product must be in perfect condition: it must never have been worn, washed, damaged, or altered.
  • The original packaging, case, and labels must be included.
  • The product must be carefully packed using the original packaging or equivalent packaging to ensure its safety during shipping.
  • Any nonconformities in the packaging or the condition of the product will result in the return being rejected.

Refunds

1. Refund Policy

  • The refund will be issued via the payment method used or, at the customer's request, in the form of a coupon redeemable on our website.
  • The refund will be processed within 7 business days of receipt at our warehouse and inspection of the product.

2. Exclusion of reimbursement for return shipping costs

Shipping costs for returns are not refundable.

Cancellation and Change-of-Mind Policies

We cannot always guarantee that an order can be canceled. However, we do our best to accommodate requests if the order has not yet reached an advanced stage of processing—for example, if it has not yet been packed or shipped.

To request a cancellation, please contact us as soon as possible via email, specifying your order number. We will let you know as soon as possible whether the cancellation is still possible.